![]() The problem comes down to AT&T’s operating model, and technological shifts in the underlying assets. If it’s all so simple, what’s the problem? Pathways to a Just Digital Future Watch this tech inequality series featuring scholars, practitioners, & activists While accounts can be either pre-paid or post-paid (the more valuable customers), at the end of the day AT&T is billing customers monthly based on their consumption of voice and data services. It is a central element of daily life for many people around the world.ĪT&T charges its customers for access to its network. In fewer words, AT&T provides wireless internet and phone service. Users include both consumer and business accounts. However, I would argue that it is poorly positioned to remain competitive in the mid- to long-term in the wireless business.ĪT&T’s value creation is simple, and eminently relatable for any reader who’s ever used a phone: it operates a telecommunications network that allows users to connect phones, tablets, or other wireless-enabled devices to the internet, as well as providingg voice and text services. ![]() ![]() Therefore, it might seem counter-intuitive that I’ve labeled it as a digital loser. AT&T, for its part, has long been one of the leading service providers in the United States, and has benefitted tremendously. Wireless internet access and cellular connectivity has played a central role in the creation of today’s digital economy and the enabling of many new products and services.
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